The terms, in plain language.

1. Agreement to these terms

These terms govern the use of the Omnyx platform, website and related services ("the Service") operated by Omnyx ("we", "us"). By creating a Partner account, signing a service order, or joining a programme as a Member, you agree to these terms. If you use the Service on behalf of a business, you confirm you are authorised to bind that business.

2. Definitions

• Partner: a business that uses Omnyx to run loyalty, membership or campaign programmes.
• Member: a customer who joins a Partner's programme or plays a Partner's campaign through Telegram.
• Rewards: stamps, points, tiers, vouchers, prizes and any other benefit issued under a Partner's programme.

3. The Service

Omnyx provides the technology to run loyalty and campaign programmes: the Telegram experience, dashboards, staff tools and supporting infrastructure. We may improve, modify or discontinue features from time to time. Where a change materially reduces the Service for Partners, we will give reasonable notice.

4. Partner accounts and security

• You are responsible for keeping your dashboard credentials and staff PINs confidential, and for all activity under them.
• You must notify us promptly of any suspected unauthorised access.
• We may suspend access to protect the Service or its users if we reasonably suspect compromise.

5. Partner responsibilities: your offers are yours

Partners decide their own offers, prizes, odds, and terms of redemption. Accordingly:

• You must honour Rewards validly earned or won under your programme, including after your programme ends, for any Reward issued before it ended.
• Your offers must be accurate, lawful, and not misleading, and must comply with all rules applicable to your business, including licensing, promotion and gambling-related regulations where relevant.
• You are responsible for the goods and services you provide when a Reward is redeemed, including their quality and safety.
• Where your programme awards points based on the amount a Member spends, the transaction amount is entered by your staff at the point of sale, or received from a point-of-sale system you connect. You are responsible for the accuracy of those amounts and of the resulting points. Omnyx calculates points from the figures you supply and is not liable for points awarded or withheld because of a mis-keyed, incorrect or fraudulent amount.
• You set the earning rules — points per visit, points per dollar, any earning multipliers, and any per-transaction or daily earning limits — through your dashboard, and may change them prospectively. The rules in effect at the time of a transaction govern the points earned for it.
• You must use Member data made available through the Service only to operate your own programme, in line with our Privacy Policy and the PDPA, and never to spam or harass Members.

6. Rewards are not money

• Rewards have no cash value, are not exchangeable for cash, and are not transferable unless a Partner's programme expressly allows it.
• Points are a loyalty balance, not stored value or a payment instrument. Earning a point does not create any right to money; points are worth only the Rewards a Partner chooses to offer for them, and a Partner may set earning limits (such as a cap per transaction or per day) and earning rates that vary by tier.
• Rewards may expire in accordance with the programme settings shown at the time of issue.
• If a Partner's programme is suspended or terminated, or a Partner ceases business, unredeemed Rewards may lapse. We are not liable for Rewards a Partner does not honour.
• Suspected fraud, abuse, or gaming of a programme may result in reversal of Rewards and removal from the programme.

If we reasonably believe a Member has obtained Rewards, points, vouchers or any other benefit through fraud, hacking, unauthorised access, or by exploiting a bug, defect or unintended behaviour in the Service, we reserve the right, without prior notice, to: (a) forfeit and reverse any such Rewards, whether or not already claimed or redeemed; (b) withhold or cancel any pending redemption; and (c) suspend or permanently ban the Member's access to the Service. We may take these steps in addition to, and without prejudice to, any other rights or remedies available to us or to the affected Partner, and we are not liable for the value of any Rewards forfeited as a result.

7. Acceptable use

You must not:

• Use the Service for any unlawful purpose or in breach of any applicable law
• Attempt to probe, disrupt, reverse engineer or gain unauthorised access to the Service or its data
• Exploit a bug, defect, glitch or unintended behaviour in the Service to obtain Rewards, access or any other benefit you would not otherwise be entitled to
• Misrepresent your identity or affiliation, or create accounts by automated means
• Use the Service to send unsolicited or deceptive messages
• Interfere with another Partner's programme or another Member's account

8. Fees and payment

Partner fees are as set out in the applicable order, proposal or invoice. Unless stated otherwise, fees are in Singapore dollars, exclusive of applicable taxes, and payable by the stated due date. We may suspend the Service for accounts with overdue payment after reasonable notice. Fees paid are non-refundable except where required by law or expressly agreed.

9. Suspension and termination

• Either party may terminate a Partner engagement with written notice as set out in the applicable order.
• We may suspend or terminate immediately for material breach of these terms, unlawful activity, non-payment, or conduct that puts the Service, Members or other Partners at risk.
• On termination, Partners may request an export of their own programme data within 30 days, after which associated data is deleted or anonymised in line with our Privacy Policy.

10. Intellectual property

The Service, including its software, design and content, is owned by Omnyx or its licensors, and no rights are granted except the right to use the Service under these terms. Partners retain ownership of their own brand assets and grant us a licence to use them solely to operate their programmes. Feedback you give us may be used to improve the Service without obligation.

11. Personal data

Each party must comply with the PDPA in respect of personal data handled in connection with the Service. Our Privacy Policy forms part of these terms and describes how data is collected, used, protected and, for Member data, processed on the Partner's behalf. Partners must not require us to process personal data in a way that would put either party in breach of the PDPA.

12. Third-party platforms and availability

The Service depends on third-party platforms and infrastructure we do not control, most notably Telegram, and also our hosting and delivery providers. We use reasonable efforts to keep the Service available, but we do not guarantee uninterrupted or error-free operation, and we are not responsible for outages, changes or restrictions imposed by third-party platforms. Planned maintenance will be scheduled to minimise disruption where practicable.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Insights, estimates and AI-generated suggestions provided by the Service are aids to decision-making, not guarantees of business outcomes.

14. Limitation of liability

• To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data, arising out of or in connection with the Service.
• Our total aggregate liability to a Partner for all claims in any 12-month period is limited to the fees that Partner paid to us in the 12 months preceding the first claim.
• Our total aggregate liability to a Member is limited to S$100.
• Nothing in these terms limits liability that cannot be limited under Singapore law, including liability for fraud.

15. Indemnity

Partners agree to indemnify us against third-party claims, losses and reasonable costs arising from: (a) the Partner's offers, prizes, goods or services; (b) the Partner's breach of these terms or of applicable law, including the PDPA; or (c) the Partner's misuse of Member data. This indemnity does not apply to the extent a claim is caused by our own breach or negligence.

16. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, acts of government, utility or telecommunications failures, or failures of third-party platforms, provided the affected party takes reasonable steps to mitigate.

17. Changes to these terms

We may update these terms from time to time. Material changes will be notified to Partners by email or through the dashboard at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a change, you may terminate before it takes effect.

18. General

• These terms, together with the Privacy Policy and any signed order, are the entire agreement between the parties regarding the Service.
• If any provision is found unenforceable, the remainder continues in effect.
• A failure to enforce a right is not a waiver of it.
• You may not assign these terms without our consent; we may assign to a successor of the business.

19. Governing law and disputes

These terms are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore, and will first attempt in good faith to resolve any dispute through negotiation.

20. Contact

Questions about these terms: hello@theomnyx.com.