Straight answers, no fine print. Anything missing, just ask us directly.
No. Everything happens through Telegram, which is already installed on over 3 million phones in Singapore. Customers scan your QR code, land in your Telegram bot, and play immediately, no downloads, no sign-up forms, no friction.
Most restaurants are live within 24 hours of reaching out. We handle the full setup, your Telegram bot, the game configuration, and the QR codes. You just tell us what prizes you want to offer and we take care of the rest.
We currently offer three formats: Scratch card (instant reveal under a virtual card), Spin wheel (an animated wheel that lands on a prize), and Mystery box (a surprise reveal). You can run one format per campaign or rotate between them.
When a customer wins, they receive a unique QR code via Telegram. They show it to your staff at the counter. Your team scans it in the Omnyx partner dashboard and enters a PIN to confirm the redemption. The code burns immediately on use, it can only be redeemed once and cannot be copied or screenshotted and reused.
Yes. Every QR code placement gets its own tracking link, so you can see in real time which placement (receipt, menu, table tent, Instagram, etc.) is driving the most scans, plays, and redemptions. This helps you focus your effort on what's working.
Yes. You can create separate campaigns per branch, each with their own QR codes, prizes, and analytics. You manage everything from a single partner dashboard, no need to log into multiple accounts.
We only access a customer's Telegram username and user ID, no phone number, email, or payment information. Data is stored securely and we never share it with third parties. Prize redemption is PIN-protected, and all codes are single-use.
Pricing is tailored to your campaign goals, game format, and business size. Get in touch and we'll put together a package that fits. There are no long lock-in contracts.
No. The staff scanner runs in the browser on any phone or tablet you already own, and nothing needs to plug into your POS. If a device can open a webpage, it can run your programme.
Telegram is free and takes under a minute to install, and in our experience customers do it happily when a reward is on the other side. For browser users, joining also works through a simple web fallback with a Telegram login.
Yes, any time. Stamp targets, points, tier thresholds, voucher limits and campaign prizes are all adjustable from your dashboard, and we are happy to make the changes with you. Rewards customers already earned are always honoured.
Your programme data is yours. Other businesses on Omnyx can never see your members, and we never sell data. If you leave, we provide an export of your programme data and then delete it in line with our privacy policy.
Mostly at the counter: a QR standee, a note on the receipt, a line from your staff at payment. We provide the print-ready artwork and the phrasing that works. Game campaigns also spread on their own because people share them.
Yes, through campaigns and programme updates delivered in Telegram, to members who have consented. It is a direct channel your customers actually read, and we help you use it sparingly so it stays welcome.
Paper cards get lost and tell you nothing about your customers. App-based loyalty asks customers to download and remember yet another app. Omnyx lives in a messaging app they already open daily, and every visit becomes data you can act on.
No long lock-ins. Engagement terms are agreed simply and clearly up front, and if you ever leave, your customers' earned rewards are wound down properly and your data is returned to you.
A reply within one business day, a weekly performance summary in plain English, and seasonal campaign planning through the year. You are not left alone with a dashboard.
Yes. Campaigns can be paused or closed from the dashboard at any moment, and prize stock limits mean a promotion can never run away from you.